Refund policy

RETURN & REFUND POLICY

Our 60-Day Guarantee
We stand behind ScentJam completely. If you don't feel safer sending your family outside within 60 days of your purchase, we will refund your order in full. No return required. No questions asked.

We carry the full risk because we are confident in what we've built. You should never have to chase a refund.

How To Request a Refund
Email us at breevynsupport@gmail.com within 60 days of your purchase date. Include your order number and we will process your refund within 3-5 business days back to your original payment method.

That's it. No forms. No hoops.

Damaged or Defective Products
If your order arrives damaged or defective, contact us within 7 days of delivery with a photo and we will send a replacement at no charge or issue a full refund — whichever you prefer.

Important Notes
The 60-day guarantee applies to first-time purchases of each bundle size. Refund requests must be made within 60 days of the original purchase date, not the delivery date.

We reserve the right to decline refunds in cases of documented fraud or repeated abuse of this policy.

Contact
breevynsupport@gmail.com

We started ScentJam because we believe families deserve a tick repellent brand that actually stands behind what it sells. If something isn't right, we will make it right.